In order to use this facility you will need to enter your unique User Identification number followed by your password into the relevant boxes.

Once you have clicked on 'Go' you will then be connected instantly to one our support technicians who will deal with your call.

To obtain a support User Id and Password please feel free to contact us.

If you have a valid support contract or you are a user of File Direct then no charge will be made, however, please note that if you do not have either, then all support is charged at £30 GBP per incident and you will be sent an invoice accordingly. .